Customers must make a submission within 60 days of purchase in order to extend it until up to 60-days from the Order Date.
After submission, you can begin an extended-return claim by contacting the original marketplace (Amazon, Macys etc.) to process a return and request a return label. Within 5 business days of receipt of the return package, we will process your refund.
In the event that the original marketplace is unwilling to process a refund outside of their respective return window, Sakatta will issue store credit for the value of the returned merchandise.
If you purchased a Sakatta, Inc. product from an unauthorized reseller, your Sakatta, Inc. extended return period will not be valid.
Below is a list of our authorized re-sellers whose customers are offered our extended return period:
A - Amazon.com, must say "Sold by HLCme"
B - Walmart.com, must say "Sold and shipped by Totally Home Decor"
C - Overstock.com, when sold by Brand: Home & Linens
D - BedBathandBeyond.com
E - Macys.com, must say "Sold and shipped by HLC.me"
F - Mathishome.com, must say "Sold and shipped by HLC.me"
G - Kohls.com, when sold by Brand: THD
H - Wayfair.com, when order is fulfilled by our warehouse or Castlegate
I - HLC.me, this website
J - Lowes.com, when purchased from the HLC.me shop
K - Shein.com, when sold by Brand: LushLane
If you have any questions about a particular seller of Sakatta, Inc. products, please contact our customer service team prior to making a purchase. Click here to email to our Customer Service Team.
- Damage due to improper installation or maintenance,
- Losses due to theft or loss
- Products purchased from an Unauthorized Reseller
- Damages due to unexpected and uncontrollable natural events such as floods, hurricanes, earthquakes, and other disasters.
- Damage resulting from exposure to harsh chemicals, solvents, or cleaners not recommended by the manufacturer.
- Damage caused by pets (like scratches or bites) or insect infestation is usually excluded.
- Damage from liquid spills, flooding, or moisture that could cause warping, staining, or mildewing.
- Damage caused by odors from cooking, smoking, or any other sources.
Non-Transferable: Warranties that are non-transferable and only apply to the original purchaser, not covering second-hand products or items given as gifts without a receipt.